RGA

End User (Homeowner) or Retailer(Required)

End User (Homeowner)

Retailer

Request Type(Required)

Warranty Claim

RGA Request/Damage Claim

How long have you had the heated towel rack?(Required)

Less than 1 Year

More than 1 Year *

Current Shipping Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

* Customers will be responsible for shipping charges of a new unit, please see warranty terms for details

WARRANTY CLAIM ONLY

Name(Required)

First Last

Email(Required)

Phone

Product Names or SKUs(Required)

Include all Names or SKUs, one per line, or separated by a comma (,)

Describe Issue with Heated Towel Rack(Required)

PO Number(Required)

ONE PO# Per Request

Purchased From:(Required)

The retailer or store you purchased your heated towel rack from - If Amazon, add "Sold By" Retailer's Information

Original Purchase Date(Required)

Upload Receipt or Proof of Purchase(Required)

Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 50 MB.

Upload Images of Product

Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 50 MB.

If possible, please show area of concern/damage

RGA REQUEST FORM:

Original Purchase Date(Required)

Return Reason(Required)

Customer Cancelled

Damaged in Transit

Incorrect Item Ordered

Received Incorrect Item

Duplicate Order

Missing Item from Box

Other

Choose One (1)

Other Reason for Return(Required)

Do you need a replacement unit?(Required)

Yes

Do you want this item shipped from the original PO#?(Required)

Yes

If you are returning multiple items, please list all SKUs that you are returning, do NOT submit multiple RGAs.

Product SKU & Quantity(Required)

EXAMPLE: ESP x1, RWH-SP x2 etc

Return Description(Required)

Please prepare the following Photo requirements:

•Minimum of 2 photos of the damaged area of the rack

•All 4 sides of the Box (damaged area, front, back, top, sides)

•Shipping label

For AMBA to file a UPS claim, the original packaging (including box) must be available for pickup from the original ship-to location within 60 days of delivery. If your order was not shipped on Amba’s UPS account (shipped third party), we cannot file a damaged claim.

Photos of Damage/Packaging(Required)

Drop files here or

Max. file size: 50 MB, Max. files: 10.

Restock fee

less then 90 days 25%

Over 90 days 40%

Retailer will be responsible for arranging, paying for and insuring shipment of all Returns back to Amba

We no longer accept returns on discontinued models

Please see warranty terms for details

Unique ID

RGA / WARRANTY CLAIM FORM