All RGA or Warranty requests must be made with the form below. Please allow 2-3 Business days for processing. Read our warranty & terms of sales on our warranty page or click below. WARRANTY & TOS RGA / WARRANTY CLAIM FORM End User or Retailer(Required) End User Retailer Request Type(Required) Warranty Claim RGA Request How long have you had the heated towel rack?(Required) Less than 1 Year More than 1 Year * * Customers will be responsible for shipping charges of a new unit, please see warranty terms for detailsWARRANTY CLAIM ONLYName(Required) First Last Email(Required) PhoneProduct Names or SKUs(Required)Include all Names or SKUs, one per line, or separated by a comma (,)Describe Issue with Heated Towel Rack(Required)Purchased From:(Required) The retailer or store you purchased your heated towel rack from - If Amazon, add "Sold By" Retailer's InformationOriginal Purchase Date(Required) MM slash DD slash YYYY Upload Reciept or Proof of Purchase(Required) Drop files here or Select files Max. file size: 50 MB. Upload Reciept or Proof of Purchase Drop files here or Select files Max. file size: 50 MB. Upload Images of Product Drop files here or Select files Max. file size: 50 MB. If possible, please show area of concern/damageRGA REQUEST FORM:PO Number(Required) ONE PO# Per RequestOriginal Purchase Date(Required) MM slash DD slash YYYY Return Reason(Required) Customer Cancelled Damaged in Transit Incorrect Item Ordered Received Incorrect Item Duplicate Order Missing Item from Box Other Choose One (1)Other Reason for Return(Required) Product SKU(Required) Return Description(Required)Please prepare the following Photo requirements: •Minimum of 2 photos of the damaged area of the rack •All 4 sides of the Box (damaged area, front, back, top, sides) •Shipping label For AMBA to file a UPS claim, the original packaging (including box) must be available for pickup from the original ship-to location within 60 days of delivery. If your order was not shipped on Amba’s UPS account (shipped third party), we cannot file a damaged claim. Photos of Damage/Packaging(Required) Drop files here or Select files Max. file size: 50 MB, Max. files: 10. Restock fee less then 90 days 25% Over 90 days 40% Retailer will be responsible for arranging, paying for and insuring shipment of all Returns back to Amba Please see warranty terms for detailsUnique ID