Warranty
If, within thirty (30) days of your order ship date, any product proves to be defective please contact your retailer immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RGA (Returned Goods Authorization) Number and return instructions. Item(s) must be returned in a box comparable to the original manufacture’s packaging. Pick up / replacement item(s) can only be sent to or picked up from the original “ship to” address. Only one pick-up attempt will be made.
Any time after the thirty-one (31) days of your order ship date, if a product proves to be defective; please contact your retailer immediately. Warranty begins 30 days from invoiced date. Please DO NOT ship the product back to us without contacting us first and receiving a RGA (Return Goods Authorization) Number and return instructions. It will be the customers’ responsibility to get the product to and from Amba Products. This will be at the customer’s expense. Please be sure to adequately package your product; Amba Products will not be held responsible for any damages that occurred during shipment. Once the product is received it will be properly inspected and tested.
Should we determine that the product is in fact defective, under warranty terms, it will be repaired and tested at our facility, at our discretion. You will be notified when your product will be ready for pickup or collection. If you choose to return the defective item, rather than replace it, we will charge a 15% restocking fee and your original shipping and processing charges will not be refunded. All transactions must take place under the original Purchase Order. This may only be done within the product warranty period. We will let you know our decision once we respond to your request.
Product Warranty
The seller offers a warranty for products that have been installed according to the installation instructions supplied with the product. The duration of the warranty varies depending on the product. Proof of purchase must be supplied with claim. Warranty begins 30 days from invoiced date. The warranty covers defects in workmanship and materials. This warranty is only valid for product purchased and used in the United States, Canada and Mexico.
Duration of Warranty
JEEVES Collection – 10 years.*
SIRIO Collection – 3 years.
QUADRO Collection – 3 years.
MODELLO i Collection – 3 years.
VEGA Collection – 3 years.
ANTUS Collection – 3 years.
TRADITIONAL Collection – 3 years.*
CAPE Collection – 3 years.
RADIANT Collection – 2 years.
SOLO Collection – 2 years.
SWIVEL Collection – 2 years.
*If the electric element in the Jeeves or Traditional heated towel rack is faulty it will be replaced within the first 2 years for any reason. Thereafter, elements can be replaced at a cost which is available on application. Power surges affect all electrical appliances and we cannot be held responsible beyond this period.
Terms and Conditions of Sale for Amba Products LLC (“Seller”)
- All products supplied are deemed to be free from manufacturing defects and in working order. Ownership is transferred on payment of the full purchase price as agreed and noted in the purchase order furnished by the buyer and confirmed by the seller.
- Prices are quoted ex Atlanta, GA, USA and do not include shipping and handling costs (US Only). The shipping and handling costs will be agreed at time of order. For rates, please visit www.ambaproducts.com/s&h.
- Net payment is due thirty (30) days from the date of shipment for credit qualifying customers. A charge will be added to the unpaid balance on all invoices not paid by the due date.
- Seller’s liability is limited to the cost of the product and does not include the cost of any other charges. Seller shall not be liable to or responsible for any consequential damages whatsoever, including but not limited to any damage or loss resulting from delay or default in delivery due to any cause.
- Buyer expressly acknowledges and agrees that it waives any and all claims for consequential damages and/or any damages under Georgia General Laws. Seller’s only liability hereunder shall be for replacement of defective goods. Replacement will be given only after Seller’s inspection of the goods and its agreement to the claimed defective condition. Seller will replace product but will not accept any responsibility for installation or removal or any transport costs.
- All claims shall be deemed waived unless made in writing and delivered to Seller within sixty (60) days after receipt by Buyer. A Guideline for Product Returns is available and needs to be followed when returning defective or damaged product.
Special Order Items
All special order items must be paid for up front or the Special Order Form must be completed by both Amba’s customer and their client. All special order items carry a 12-16 week lead time which begins on the date the deposit or special order form is received and approved by Amba Products.
Once a deposit or Special Order form is received and approved, the orders are binding and cannot be modified or canceled for any reason. The Amba customer who places the order on behalf of their client is responsible for the cost of the product and payment is expected based upon the terms extended to Amba’s customer.
Returns
If you would like to return your item, please contact the retailer you purchased the product from to receive an RGA (Return Goods Authorization). Item(s) must be returned in a box comparable to the original manufacturer’s packaging. (The 16 AWG wire must not be damaged or cut; all assembly fittings must be in the packaging.)
All returns are subject to a restocking fee. If you have ordered incorrectly and wish to order the correct product and return the incorrect product, your restocking fee for an invoice 90 days or less will be reduced from 25% to 15%. For returns of 91 days or greater with a re-order, the restocking fee is reduced from 40% to 25%. Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges. If you choose to place a re-order, the restocking fee will not be waived. The return of the product is at your expense.
If you wish to return a product but do not place a reorder, the restocking fee will be 25%. Items returned after 90 days are subject to a 40% restocking fee or may not be returnable at all (Discontinued item are not eligible for return).
Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges.
To request a cancellation, return, or warranty claim, please use our online form at www.ambaproducts.com/rga.
Note that we do not accept these requests via phone or chat.