• A heated towel rack is single or multiple bars that heat up and are used to dry and warm towels, articles of clothing, or even spaces. They are generally mounted to a wall but can also be freestanding or floor mounted.
  • Heated towel racks are also known as heated towel racks, heated towel rails, or drying racks.
  • They are designed to replace standard towel bars and robe hooks by adding more functionality in drying and warming. This helps prevent the growth of mold & mildew on your towels and keeps them smelling fresher, longer.
  • Additional benefits to drying towels are that they do not need to be washed as frequently, reducing laundry loads and saving on water, detergent and electricity.
  • Some of our units also provide additional heat to a room.
  • The most common heating technology used in the US is electric – either plug-in or hardwire installation. Another technology is hydronic, which uses hot water, is also available but much less common.
  • Heated towel racks have a variety of uses and applications in both residential and hospitality settings.
  • Residential:
    • Bathroom: This is the primary location where they are used. It replaces towel bars and robe hooks and warms towels before a shower or bath. After a towel has been used, it is placed back on the unit to dry the towel out. It is important to dry the towel so it does not develop that gross funky smell. This odor is the result of mold and bacteria growth on your towel.
    • Heated towel racks can also help keep bathrooms dry if left on for longer lengths of time by eliminating excess humidity and moisture in the bathroom. This will help to reduce the amount of mold and mildew growth and keep the bathroom more hygienic.
    • Laundry Room: This is a very common secondary application for heated towel racks. A heated towel rack can be used to dry out and prevent wrinkling in many garments such as denim jeans, silk blouses, and delicates, which usually cannot be put into a tumble dryer.
    • Mud/Wet Room: Whether you are located near an ocean, lake, river, or pool; or live in a cold climate with frequent snow every year, a heated towel rack is a great product to place in a mud/wet room. It can hang and dry bathing suits, pool towels, wet suits, and life jackets. Or in a colder climate, warm and dry ski jackets and winter coats, gloves/mittens, beanies, etc.
    • Pool House: Heated towel racks are perfect for pool houses to hang wet pool/beach towels, bathing suits, wet suits, and life jackets so they dry out for subsequent use.
  • Hospitality:
    • Hotels: One of the most significant expenses for hotel operations is laundry. Guests will be more likely to re-use towels multiple times, knowing they will have a dry and warm towel every time. This can yield massive savings by reducing laundry volumes, costs, and the time and labor associated with washing, drying & folding towels.
    • Spas: A place that is all about pampering and catering to the guests, a heated towel rack is one more thing that enhances their experience. Wrapping themselves in warm bathrobes between services and using warm towels after sauna, steam, or showering will elevate their overall experience.
  • The two most common heating technologies or methods found in North America are electric and hydronic models.
  • Electric models:
    • Liquid Filled technology: These models are filled with an 80/20 water to glycol solution. A heating element heats the liquid, which in turn heats the bars. The benefits to this technology are the longevity and ease of maintenance of the product. If the unit stops working, it is either a faulty switch, wire connection, or a bad heating element. If it is a defective heating element, it can be replaced at a fraction of the cost of a new unit. Note – the larger the unit, the more liquid inside and the longer it can take to heat up – 15 to 45min. However, this can be negated with a programmable timer or leaving the unit on continuously.
      • Our Jeeves & Traditional Collections use this technology.
    • Dry Element technology: These models have a resistance-style wire cable that runs through all horizontal & vertical bars (note – many competitors only have horizontal bars that heat up!). The benefit is rapid heat-up time, regardless of the size – 10 to 15min. Note – heating cable cannot be repaired but is covered under the product warranty.
      • Our Sirio, Quadro, Antus, Vega, Solo, Swivel & Radiant collections use this technology
    • Hydronic models:
      • Hydronic models are plumbed into a network of pipes that make up a closed-loop hot water system. Hot water is pumped through these pipes and through the heated towel rack, which causes it to warm up, though the heat output will depend on the water running through the unit.
      • We do not stock hydronic models as they are less common, but offer the following collections as a special order option: Jeeves, Quadro, Sirio, & Antus collections. Lead time is approximately 10-14 weeks.
  • The Jeeves and Traditional collection (using the Liquid Filled technology) will range from 15 to 45min to reach their maximum temperature from a cold start. This time will vary depending on the size of the unit, with larger units requiring more time.
  • The Sirio, Quadro, Antus, Vega, Radiant, Solo & Swivel collections (using dry element technology) take about 10 to 15min to reach their maximum temperature from a cold start, regardless of their size.
  • Note – the ambient temperature, the size of the room, size & material of the towel, etc., will all impact how long it takes to warm or dry a towel after the rack comes to temperature. As such, Amba Products cannot give exact times for warming or drying a towel, but we generally recommend allowing at least 30 to 60min to receive the most benefit.
  • Jeeves collection: Internal temperature range – 145°F – 154°F
  • Traditional Collection: Internal temperature range – 145°F – 159°F
  • Sirio/Quadro/Antus/Vega Collections: Internal temperature range – 136°F – 167°F
  • Radiant/Solo Collections: Internal temperature range – up to 149°F
  • Swivel Collection: Internal temperature range – up to 136°F
  • Note – Above temperatures are without a towel on the unit. Exterior surface temperatures will be lower; however, the bars will get hotter when a towel is placed on the unit.
  • Our heated towel racks are designed and built to be left on 24hrs a day.
  • Once the unit reaches its maximum operating temperature, the rack will remain at temperature. There are internal temperature limiters that prevent the units from overheating to ensure safe operating temperatures.
  • For those looking to maximize the benefits while minimizing power consumption, programmable timers can be used with any of our products (see accessories section for more info).
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  • Towel warmers have a variety of uses and applications. They are primarily used to heat towels and bathrobes so they are warm when drying off after a shower or leaving the pool/beach/spa.
  • After a towel is used, the towel warmer will dry it out. This helps to prevent them from giving off that musty/moldy smell they can produce when not dried properly. It also reduces laundry loads and water consumption, as the towels won’t need to be washed as frequently.
  • ANTUS, ELORY, QUADRO, SIRIO and VEGA models heat by way of a new patented technology that uses thick cables that heat up, throughout the unit (both vertical and horizontal bars).
  • JEEVES and TRADITIONAL models have a liquid (Glycol & Water mixture) and heating element inside the unit. The heating element heats up the liquid, in turn heating the bars.
  • RADIANT, SOLO and SWIVEL models use a resistance wire that heats the bars
  • Our Italian collections (ANTUS, ELORY, QUADRO, SIRIO, and VEGA) take about 10–20 minutes to heat up, regardless of the size.
  • The JEEVES and TRADITIONAL collection takes between 30–45 minutes to heat to its top temperature, depending on the size.
  • The RADIANT, SOLO and SWIVEL collections take about 10–20 minutes to heat up.
  • Note: The ambient temperature, the size of the room, etc can have an effect on this time. Amba Products is unable to give an approximate time of how long a towel(s) will take to dry. This time will vary depending on numerous variables.
  • The JEEVES units have a built in thermostat and internal thermal cutout for optimal energy consumption and safety. Once the unit reaches the ideal operating temperature, it then cycles itself to maintain this temperature. This allows them to be left on continuously, only drawing power to maintain the ideal temperature range. If for any reason it overheats, there is an internal safety cutout that will shut off the unit. A switch should always be added so the units can be switched off when not in use.
  • The ANTUS, ELORY, QUADRO, SIRIO & VEGA models come equipped with the Digital Heat Controller (except the Quadro Q 2016 and Sirio S2121). The Digital Heat Controller allows the user to adjust the unit within 9 settings, with level 9 being the highest. If the towel warmer is going to be turned on continuously with a towel, we recommend setting it on no higher than level 7. If you have it on a programmable timer for only a couple hours at a time, any setting can be used. The programmable timer will also help reduce power consumption.
  • For all other collections, once the units reach their top temperature, they will remain at that temperature and won’t fluctuate. You may add a timer to the units to better control energy consumption while still maintaining full use of the towel warmer (see accessories section below for more information on these items).
  • The units should be installed by a certified electrician according to the local electrical code. Most wiring in bathrooms today are already GFCI (ground fault circuit interrupter) equipped, which is an inexpensive electrical device that prevents the risk of electrocution.
  • We recommend folding your towel in half or thirds, depending on how large your towel is, and drape it over the top bar so the towel hangs down evenly on either side. This allows you to maximize the surface area contact between the towel and bars.
  • We do not recommend weaving the towel through the bars because this only utilizes half of the surface area of the bars.
  • JEEVES Collection: If the towel warmer is too cold for your liking, you can leave it on for longer periods of time. Do not use 15/30/60min timers, as they will not allow sufficient time for the unit to heat to its top temperature. If the unit has been on for at least an hour and is cold to the touch (i.e. little to no heat) you should contact our customer service department for troubleshooting. The Jeeves units are supposed to heat to 145°F – 154°F with an internal security cut-off at 158°F; this unit is equipped with an internal thermostat that is not adjustable. You should be able to grab and hold onto the bars without burning the skin, while still feeling very hot to the touch.
  • Italian Collection (ELORY, QUADRO, SIRIO, VEGA, and ANTUS): If the towel warmer is too hot for your preference, the Digital Heat Controller (standard on all models except Q 2016/S2121; see accessories below) allows you to adjust the heat level with 9 settings. These collections top temperature ranges between 131° – 167°F. If the units do not heat at all, you should contact the customer service department for troubleshooting.
  • RADIANT and SOLO Collections: These collections heat up to a top temperature of 149°F. It is not possible to adjust the temperature settings.
  • SWIVEL Collection: These units heat up to a top temperature of 136°F, and it is not possible to adjust the temperature setting.
  • JEEVES: Polished SS, Brushed SS, Oil Rubbed Bronze, and White
  • QUADRO & SIRIO: Polished SS, Brushed SS and Oil Rubbed Bronze
  • ANTUS, ELORY VEGA, FREESTANDING and SWIVEL: Polished SS and Brushed SS
  • TRADITIONAL collection is offered in 1 finish: Polished Nickel
  • All finishes are the same price for any model
  • An ELECTRIC heated towel rack is heated by an electrical heating system (see ‘how do our heated towel racks work?’ above for difference in the heating process) that heats the bars. Electric units can be installed anywhere there is an electrical source. They are very simpler to install, and can be used all year round. All models offered come standard in the electric version.
  • A HYDRONIC unit is heated by hot water via a radiator system or boiler. The hydronic unit is controlled by a valve that lets the hot water flow through the heated towel rack, heating it and consequently the towels. The down side of the hydronic system is that when the radiator system or boiler is not in use the heated towel racks cannot be used. We offer hydronic versions of our heated towel racks as special order items.
  • Our Italian heated towel rack Collections (ANTUS, ELORY, QUADRO, SIRIO, and VEGA) come with a Digital Heat Controller (except Q2016 & S2121) that has a built in on/off button. The Q2016 and S2121 will come with a simple push button on/off switch
  • The JEEVES and TRADITIONAL Collections do not come with a built-in switch. We offer separate switches/timers that allow you to place it in the most convenient position for your application. It also enables you to match the switch to the other fittings and décor of the room. These units work with our 7day/24hr programmable timer (ATW-T24) or the simple rocker pilot switch (ATW-S-W/A). We have a double-gang faceplate (JEEVES ONLY) that allows you to install the switch or timer next to the unit.
  • The RADIANT, SOLO and SWIVEL collections come with integrated on/off switches on the unit.
  • JEEVES Collection: Manufactured in South Africa, using Italian-made heating elements.
  • ANTUS/QUADRO/SIRIO/VEGA Collection: Manufactured in Italy
  • RADIANT/SOLO/TRADITIONAL/SWIVEL Collection: Manufactured in China
  • JEEVES Collection: 10 years on the rack; 2 years on the heating element
  • TRADITIONAL Collection: 3 years on the rack; 2 years on the heating element
  • ANTUS/QUADRO/SIRIO/VEGA Collection: 3 years
  • RADIANT/SOLO/SWIVEL Collection: 2 years
  • All our collections, except the Traditional Collection, are made of high-quality 304 stainless steel. This material is hygienic, environmentally friendly since it is recyclable and is resistant to corrosion and rust.
  • Our Traditional Collection is made using mild steel, allowing us to craft the beautiful finial accents at each corner of the unit and then plate it in nickel – this is much more difficult and costly with 304 stainless steel.
  • Yes, it is possible to have the electrical wiring located on the left side, but only on some collections. There is a $150 upcharge for the conversion.
  • JEEVES: Yes – additional 1 to 3 days to lead time
  • TRADITIONAL: Yes – additional 1 to 3 days to the lead time
  • RADIANT: Yes – but only on for the Radiant Straight Hardwired model in Polished (RWH-SP-LEFT) or Matte Black (RWH-SMB-LEFT)
  • ANTUS/QUADRO/SIRIO/VEGA: Yes – this is considered a special order with a 10-14 week lead time.
  • It depends on the collection and heating technology. The collections which use the liquid-filled technology cannot be mounted upside down as this could cause a safety issue.
  • JEEVES/TRADITIONAL/SWIVEL Collection: No, they cannot be mounted upside down.
  • ANTUS/SIRIO/QUADRO/VEGA/RADIANT Collection: Yes, they can be mounted upside down.
  • SOLO Collection: These stand on the ground. We do not offer wall-mount conversion kits.
  • All products come standard in 110-120 voltage. This is the standard voltage used for small appliances in North America.
  • We offer 220 voltage as a special order option that would carry a 10-14 week lead time. This is only available in our Jeeves, Quadro, Sirio, Antus & Vega Collections.
  • No! Most bathrooms run on a 20amp circuit and only have a few lights and a ceiling fan. This generally means there is ample capacity to add a heated towel rack to the existing circuit without overloading it.
  • The average amperage across all our products is between 1-2amps with the highest drawing 4.6amps
  • Our heated towel racks can be mounted onto any surface type, from drywall to tile, wallpaper, and even cabinets.
  • The leg extensions that secure the rack to the wall do not heat up and thus won’t cause any harm to the surface they are mounted to.
  • JEEVES/QUADRO/SIRIO/ANTUS/VEGA/TRADITIONAL Collection – hardwired only.
  • SOLO/SWIVEL Collection – Plug-In only.
  • RADIANT Collection – we offer plug-in & hardwired options for almost all models.
  • Yes! It is recommended that any heated towel rack be installed into a wood header, backing, or stud. This will provide the required support to ensure the product is safe and does not fall off the wall, especially our larger models weighing over 30lbs.
  • If it is not possible to install some or all the leg extensions into wood backing, anchor/toggle/butterfly bolts can be used as an alternative.
  • Note – these products are not to be used as a ladder and should not be climbed on or hung from!
  • The models in our ANTUS/QUADRO/SIRIO/VEGA Collections can help warm up a bathroom and provide some radiant heat. How much it can heat will depend on the size of the unit and the size of the room it is in.
  • To calculate the wattage/BTU rating needed to heat a room, you can use this BTU/wattage calculator: https://www.calculator.net/btu-calculator.html
  • No, unfortunately, these products are not rated for the outdoors. Therefore, they must be installed indoors, away from the harmful effects of the outdoor elements.
  • The liquid inside the JEEVES or TRADITIONAL Collection is a water/glycol solution – 80% water to 20% glycol. Glycol, similar to antifreeze, is only used to lower the freezing point as these products can sometimes sit on the courier trucks in the dead of winter for many hours. By adding glycol, we lower the freezing point to avoid this from happening.
  • No! You should never have to refill or add more liquid to the model throughout the product’s life.
  • It depends on the collection. If you have a model from our JEEVES or TRADITIONAL Collection, it is possible to replace the heating element.
  • Here is a step-by-step video explaining how to replace the element: https://www.youtube.com/watch?v=tJ8CH1bkUvM&ab_channel=AmbaProducts
  • If you have any other collection, it is not possible to replace the heating cable inside the unit. However, if the product is still under warranty, this would be covered, and we will replace the entire unit.